Return

6. Abandonment of the contract. Exchange and return of goods

6.1. The buyer has the right to refuse the contract for the purchase and sale of goods concluded in the AUTOEKSPERTAS store, by notifying the Seller in writing no later than 14 (fourteen) calendar days from the day of delivery of the goods. The Buyer must submit a free-form notice of contract cancellation and other information specified by the Seller to the Seller by e-mail. by mail to (eshop@autoekspertas.lt)

6.2. After submitting a written notice of withdrawal from the contract and other information specified by the Seller, the Buyer must return the product (if it was delivered) within 14 (fourteen) calendar days at the latest in accordance with the procedure for exchanging and returning goods set forth in Clause 6.6 of these Rules.

6.3. The right provided for in Clause 6.1 of the Rules can be exercised only by the Buyer who is recognized as a consumer according to the provisions of the Consumer Rights Protection Law of the Republic of Lithuania, i.e. i.e. a natural person seeking to conclude or entering into contracts for purposes (consumption purposes) unrelated to his business, trade, craft or profession.

6.4. The buyer (user) cannot exercise the right to withdraw from the contract provided for in clause 6.1 of the Rules, when the contract is concluded for:

6.4.1. goods with a short shelf life;

6.4.2. packaged goods that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons;

6.4.3. packaged video or audio recordings or packaged software that has been unpacked after delivery;

6.4.4 car spare parts and accessories (in accordance with item 17 of the "Retail Trade Rules" approved by Resolution No. 697 of the Government of the Republic of Lithuania on June 11, 2001 (revision of Resolution No. 738 of the Government of the Republic of Lithuania of July 22, 2014) (17.13 . machines and mechanical devices (codes according to the Combined Nomenclature - 8401-8487; 17.14. electrical machines and devices, sound recording and reproduction and television video and sound recording and reproduction apparatus (codes according to the Combined Nomenclature - 8501-8548)) and other legal acts in established cases.

6.5. Inappropriate quality goods or quality goods, the shape, size, color, model or completeness of which the Buyer does not like, are exchanged or returned in accordance with the 2001 June 11 By the resolution of the Government of the Republic of Lithuania no. 697 of the approved Retail Trade Rules (revision of Resolution No. 738 of the Government of the Republic of Lithuania of July 22, 2014) point 17 (17.13. machines and mechanical devices (codes according to the Combined Nomenclature - 8401–8487; 17.14. electrical machines and devices, sound recording and reproduction and television video and audio recording and reproduction apparatus (codes according to the Combined Nomenclature - 8501–8548)), the Civil Code of the Republic of Lithuania and other valid legal acts of the Republic of Lithuania.

6.6 Goods shall be exchanged or returned to the Seller at a time agreed in advance. Goods shall be returned (sent) to KG Knutsson UAB, Jočionių g. 14, 02300 Vilnius, tel. +37061151122. All related costs shall be borne by the Buyer. For returns, please contact us by e-mail (eshop@autoekspertas.lt) or by phone (+370 611 5 11 22). If the Buyer wishes to return the goods at the time of delivery, the goods shall be returned to the Seller's representative who delivered them.

6.7. When returning or exchanging goods purchased in the AUTOEKSPERTAS store, the Seller has the right to require filling in the return or exchange form provided by the Seller.

6.8. Quality goods to be returned or exchanged must be undamaged, have not lost their commercial appearance (unremoved and undamaged labels, untorn protective film, etc.), consumer properties and cannot be used. The product must be returned in the original packaging, in the same set as the Buyer received, with the purchase document, warranty card (if issued), instructions for use and other product accessories. If the product is not fully assembled, damaged, untidy or not properly packed, the Seller has the right not to accept the product, not to exchange it and not to return the money paid by the Buyer for the product.

6.9. The money to pay for goods refused by the Buyer shall be paid to the Buyer's account no later than within 14 (fourteen) days from the date of receipt of the Buyer's notice of withdrawal from the Contract, unless the Seller and the Buyer agree otherwise.

6.10. Returned goods are subject to a 10%, but not less than €3, return administration fee.

7. Exchange of information

7.1. The Seller sends all messages and otherwise contacts the Buyer to the e-mail address or phone provided in the registration form.

7.2. The buyer sends all messages and questions and otherwise communicates by e-mail. by mail (eshop@autoekspertas.lt) or by phone (8 611 5 11 22)