Pirkimo-pardavimo taisyklės

Rules for purchase and sale of goods in AUTOEKSPERT online store

1. General provisions

1.1. These Terms and Conditions of Purchase and Sale of Goods (hereinafter referred to as the “Rules”) set out the general terms and conditions for the use of the AUTOEKSPERTAS online store autoekspertas.lt (hereinafter referred to as the “AUTOEKSPERTAS”). uses the services provided by AUTOEKSPERTAS store

1.2 AUTOEKSPERTAS store is an online retail store focused on consumers who buy goods for personal, family, household needs not related to business or profession

1.3. , provides and provides related services to the Buyer Seller: UAB KG Knutsson, registered office address: Jočionių St. 14, LT-02300 Vilnius, legal entity code 111634747, VAT payer code LT116347410

1.4. The Buyer in these Rules is without any person who purchases in the AUTOEXPERT store or uses other services of the AUTOEXPERT store (hereinafter referred to as the “Buyer”). The right to use and purchase in the AUTOEKSPERTAS online store is granted to (a) able-bodied natural persons, ie persons who have reached the age of majority, whose legal capacity is not restricted by court order, and (b) legal entities acting through authorized representatives registered in the AUTOEKSPERTAS store in accordance with the Rules.

1.5. By registering or placing an order, the Buyer unconditionally confirms that he has the right to purchase in the AUTOEXPERT store.

1.6. Together with the order of goods submitted by the Buyer, these Rules become an agreement concluded between the Buyer and the Seller and are a binding legal document for both parties. The Agreement is considered concluded when the Buyer forms and submits an order for goods in the AUTOEKSPERTAS online store, makes a payment in accordance with the procedure and terms established in the Rules and the Seller sends a confirmation that the Buyer's order has been accepted by e-mail.

1.7. The Buyer is not given the opportunity to place an order for goods in the AUTOEKSPERTAS store if he is not familiar with the Rules and / or does not agree with them. In cases where the Buyer does not agree with the Rules or a part of them, he should not order the goods in the AUTOEXPERT store. When the Buyer orders the goods in the AUTOEKSPERTAS store, it is considered that the Buyer has read and unconditionally agreed with the Rules.

1.8. The Seller reserves the right to change, amend or supplement the Rules. When the Buyer makes a purchase in the AUTOEKSPERTAS store, the Rules valid at the moment of placing the order are applied, therefore the Buyer is recommended to get acquainted with the Rules during each purchase.

1.9. The Seller does not assume any risk or liability and is unconditionally released from it if the Buyer has not read the Rules in part or in full, even though he has been given such an opportunity.

1.10. The Seller, taking into account the technical capabilities of the AUTOEKSPERTAS store system, has the right to limit the number of registered Buyers.

1.11. The Seller has the right to restrict the Buyer's use of the AUTOEKSPERTAS store services without notice or cancel the Buyer's registration if the Buyer uses the AUTOEKSPERTAS store in violation of these Rules, attempts to damage the stability and / or security of the AUTOEKSPERTAS store.

1.12. Subject to Clause 1.2 of the Rules and in order primarily to meet the needs of retail consumers, the Seller reserves the right to restrict purchases with wholesale features, ie the Seller has the right to refuse to accept and / or execute the Buyer's order (s) when the Buyer orders unusually large goods. quantities (regardless of whether the goods are ordered in a single order or in several orders placed in a relatively short period of time) and / or when the Buyer's order (s) have other characteristics of a wholesale purchase.

1.13. In case of important circumstances, the Seller may temporarily or permanently terminate the activities of the AUTOEXPERTAS store without notifying the Buyer in advance.

1.14. The Seller hereby informs, confirms and guarantees to the Buyer that he, as the Seller, is authorized to organize, trade in the goods belonging to the Seller in the AUTOEKSPERTAS store and provide the Buyer with other services related to the sale of such goods as specified in these Rules.

2. Registration and processing of personal data

2.1. The buyer, in order to use the AUTOEKSPERTAS store and buy the goods offered in it, must register in the AUTOEKSPERTAS store system by filling in the registration form. The following personal data of the Buyer must be provided in the registration form: name, surname, e-mail, address to which the goods will be delivered, telephone number, other data necessary for the delivery of the goods. The authorized representative of the legal entity shall provide the name of the legal entity instead of the name and surname.

2.2. The buyer is responsible for ensuring that the information provided in the registration form is accurate, correct and complete. If the data provided in the Buyer's registration form changes, he must update them immediately. In no event will the Seller be liable for any damage caused to the Buyer and / or third parties as a result of the Buyer's providing incorrect and / or incomplete personal data or failing to change or supplement the data as a result of such change.

2.3. The buyer has the right to change, supplement or cancel his registration data at any time without restriction. After canceling the registration, the Buyer loses the opportunity to use and buy in the AUTOEXPERT store. The buyer again gets the opportunity to buy only after re-registering in the AUTOEXPERT store. Please note that changing the address and / or telephone number is important for debit or credit card payments (see point 3.3.2). 

2.4. When registering, the Buyer creates individual login details (username and password) and undertakes to keep them secret and not to disclose them to any third parties. To reduce the risk of unauthorized access to the AUTOEKSPERTAS store on behalf of the Buyer, it is recommended to create a complex, unpredictable password (it is recommended to consist of at least 8 characters, using uppercase and lowercase letters, punctuation and punctuation, to avoid easily predictable words (Buyer's name, surname and etc.) and / or number (eg date of birth, etc.) and change it at least every 6 (six) months. The Buyer is responsible for the complexity of the login data created by him and their storage, as well as for any actions (data transfer, orders placed, user comments, etc.) that are performed in the AUTOEKSPERTAS store by logging in with the Buyer's individual name and password. If the services provided by AUTOEKSPERTAS are used by a third party who has logged in to the online store using the Buyer's login details, the Seller considers this person to be the Buyer. If the Buyer loses the login data, he must immediately inform the Seller by mail, telephone or e-mail. by e-mail or change the login data by logging in to the AUTOEXPERT store system in the "My data" section. The Seller cannot and will not be held liable for the damage caused to the Buyer by third parties logging in to the AUTOEKSPERTAS store using the Buyer's login details. The security of the login details is crucial for debit or credit card payments (see point 3.3.2).

2.5. By registering, the Buyer also grants the Seller the right to collect, store, systematize, use and process for the purposes provided for in these Rules all and any personal data provided by the Buyer directly or indirectly by registering and visiting the AUTOEKSPERTAS store and using its services.

2.6. The personal data provided by the Buyer will be processed in accordance with the requirements established by the Law on the Legal Protection of Personal Data of the Republic of Lithuania, as well as other legal acts of the Republic of Lithuania regulating the processing and protection of this data. In processing and storing the Buyer's personal data, the Seller will implement organizational and technical measures that will ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.

2.7. The Buyer's personal data will be used to identify the Buyer, determine whether the Buyer and the person to whom the goods are delivered are an adult (in cases established by the laws of the Republic of Lithuania), sell and deliver goods, issue accounting documents, refund overpayments and / or cash , administering debts, fulfilling other obligations arising from the purchase and sale agreement and ensuring the Buyer's access to other AUTOEKSPERTAS store services. The Buyer's personal data will be processed for direct marketing purposes only with the Buyer's consent. The Buyer's consent is expressed by filling in the registration form and marking the relevant fields in the form in accordance with the procedure established in these Rules.

2.8. The personal data provided by the Buyer will be used exclusively by the Seller and its partners with whom the Seller cooperates in the administration of the AUTOEKSPERTAS store, delivery of goods and (or) other services related to the submission or fulfillment of the Buyer's order. The Seller will not disclose the Buyer's personal data to third parties, except for the Intermediary Partners mentioned above in this clause or in the cases provided for in the legal acts of the Republic of Lithuania.

2.9. The Seller may use for statistical purposes data not directly related to the Buyer's person, ie data on the purchased goods. Such statistics will be collected and processed in such a way as not to reveal the identity of the Buyer or other personally identifiable information.

2.10. The Buyer, not wishing to receive notifications from the Intermediary and / or its partners and / or other offers addressed to the Buyer, must indicate in the registration form that such notifications and / or offers will not be sent to him. At the Buyer's request, the Seller will not use the Buyer's personal data for marketing purposes and will not send the Buyer any advertising or information messages other than those necessary for the execution of the order submitted by the Buyer.

2.11. The Buyer's personal data will be stored for no longer than required by the data processing purposes. The specific terms of storage of personal data provided by the Buyer during registration in the AUTOEKSPERTAS store, as well as the Buyer's data for direct marketing purposes, have been agreed with the State Data Protection Inspectorate, unless specific data storage terms are established by law. When personal data are no longer needed for the purposes of their processing and / or the retention period expires, they will be destroyed.

2.12. The Buyer has the right at any time, upon request to the Intermediary, to access the Buyer's personal data processed by the Intermediary and how they are processed, to demand correction of incorrect, incomplete, inaccurate personal data, to suspend, except for storage, processing of his personal data laws and the terms of these Rules.

3. Prices of goods, payment procedure and terms

3.1.   Product prices and discounts apply only in the Autoekspertas.lt e-shop and may differ from the prices and discounts applied in AUTOEKSPERTAS physical stores.

3.2. The prices of the goods in AUTOEKSPERTAS store and in the formed order are indicated in Euros with VAT. The goods are sold to the Buyer at the prices valid in the AUTOEKSPERTAS store at the time of placing the order.

3.3. The Buyer shall pay for the goods in the following manner:

3.3.1. Payment using electronic banking is a prepayment using the electronic banking system used by the Buyer. When paying for the goods in this way, the Buyer generates a payment in the electronic banking system according to his paid order. The Buyer transfers the money to the Seller's account. The responsibility for the security of the data at the time of the Buyer's payment rests with the respective bank, as all monetary transactions take place in the bank's electronic banking system. Connection to electronic banking is via the www.paysera.lt payment system.

3.4. The buyer undertakes to pay for the ordered goods immediately, but not later than within 1 (one) hour from the moment of placing the order. Only after the Seller receives the relevant confirmation of the Buyer's payment for the goods and their delivery (transportation) from the payment system operator of his choice (by paying in any of the ways specified in Clause 3.2 of the Agreement), the order shall be executed and the delivery term shall be calculated. The prices of goods and their delivery to pay the invoice are calculated including VAT.

3.5. The Seller has the right to cancel his order without notifying the Buyer in advance, if the Buyer does not pay for the goods within 1 (one) hour from the moment of placing the order.

3.6. The VAT invoice is issued by the Seller and provided to the Buyer with the goods sent together or at the Buyer's request by the e-mail specified in the Buyer's Registration Form within 3 (three) working days after delivery of the goods.

4. Assembly and delivery of goods

4.1. AUTOEKSPERTAS store sells and delivers goods only in the territory of the Republic of Lithuania. The goods are delivered by courier companies.

4.2. The delivery service is subject to the fee indicated on the AUTOEKSPERTAS store's "Delivery" page and valid at the time of placing the order. The delivery fee for the goods can be both fixed and depending on the value and / or weight of the goods ordered by the Buyer.

4.3. The Seller has the right to unilaterally set the minimum amount of the shopping cart at its own discretion, i.e. the minimum amount for which the Buyer should select and order the goods in the AUTOEKSPERTAS store in order to purchase them. The minimum amount of the shopping cart is indicated in the "Delivery of goods" section of the AUTOEKSPERTAS store. Delivery fee is not included in the minimum amount of the shopping cart.

4.4. The Seller will make every effort to ensure that the Buyer's order is fulfilled in full, but cannot and does not provide any guarantees in this regard. If there is no balance or sufficient quantity of the ordered product at the place of ordering, the Seller reserves the right not to deliver the product, to deliver a smaller quantity of the product.

4.5. Money for goods paid for by the Buyer but not delivered by the Intermediary shall be paid to the Buyer's account no later than within 5 (five) business days from the delivery of the consignment.

4.6. The goods ordered by the Buyer are delivered in the AUTOEKSPERTAS store system to the address registered by the Buyer. The buyer undertakes to accept the goods himself.

4.7. In case the Buyer is not found at the delivery address specified in the Buyer's AUTOEKSPERTAS store system, the Seller has the right to deliver the goods to any other adult at the specified address, and the Buyer has no right to make any claims to the Intermediary regarding delivery to the wrong entity.

4.8. If the delivery of the goods is not possible due to the Buyer's fault or due to circumstances dependent on the Buyer (the Buyer indicated an incorrect address at the shop system, the address indicated by the Buyer or the consignee is not found, the person accepting the goods is minor, has provided an invalid identity document or refused to provide a personal document (when the Seller may require it in accordance with applicable law or these Rules) or others), the goods are not res sent (except in cases when the Buyer pays extra for resuming the item) and the money for the goods is refunded after deduction of the delivery fee. In the event that the Buyer has been granted a delivery fee discount at the time of placing the order, but the delivery of the goods is not possible due to the Buyer's fault or due to circumstances dependent on the Buyer, the Seller reserves the right to deduct from the amount to be refunded to the Buyer the total delivery fee (in force at the time of delivery of the order), regardless of the discounts applied at the time of placing the order.
If the Buyer does not pick up the package from the DPD terminal in time, the package is returned to the seller, subject to a return fee of 3 EUR. Since the transportation costs of returned goods are attributed to the Buyer's expenses, this amount will be deducted from the amount returned to the Buyer.
4.8.1 If the buyer does not pick up the package from the DPD post office in time, the package is returned to the seller, subject to a return fee of 4,0€. Since the transportation costs of returned goods are attributed to the buyer's expenses, this amount will be deducted from the amount returned to the customer. The buyer is informed about the goods returned to the warehouse and a storage fee of €1/day starts to be calculated from the day of return. If the Buyer does not pick up the goods, and the goods storage fee exceeds the amount paid for the goods, after deducting the above costs, the Buyer is issued a goods storage invoice for that amount, and the goods return to the Seller's property.
4.8.2 If the Buyer does not pick up the shipment from the AUTOEKSPERTAS pick-up point on time and the Buyer does not inform the Seller about the subsequent pick-up of the goods at the time of ordering, a storage fee of €1/per day starts to be calculated from the 5th day of storage. If the Buyer does not pick up the goods, and the goods storage fee exceeds the amount paid for the goods, after deducting the above costs, the Buyer is issued a goods storage invoice for that amount, and the goods return to the Seller's property.

4.9. The Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery of goods.

4.10. In all cases, the Seller shall be released from liability for violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the Buyer's control.

4.11. During the delivery of the goods, the Buyer together with the Seller or his authorized representative must check the condition of the consignment and the completeness (range) of the delivered goods. If the Buyer fails to check the condition of the consignment, the completeness of the delivered goods and (or) fails to record data on violations of the consignment in accordance with the procedure established in this clause, the consignment shall be deemed delivered and undamaged.

4.12. In cases when the Buyer notices the correct quantity of goods in the consignment or the delivered goods do not correspond to the goods ordered by him and this is not indicated in the invoice, bill of lading or other delivery-acceptance document, the Buyer must immediately inform the Seller. When the Buyer determines that the delivered goods are of poor quality, he does not accept the defective goods and must return them to the courier, and note the fact and reason for returning the goods on the invoice, bill of lading or other delivery-acceptance document (Seller's copy).

5. Goods quality guarantee and shelf life

5.1. The characteristics of all goods sold in the AUTOEKSPERTAS online store are indicated in the product description attached to each product. The manufacturers and / or importers of the goods are responsible for the information on the properties of the goods (its correctness), and the Seller is only responsible for the proper provision (transmission) of this information to the consumers, unless otherwise provided by law.

5.2. The Seller is not responsible for the fact that the goods in the AUTOEKSPERTAS online store may not match the actual size, shape and color of the goods due to the characteristics or other technical reasons of the display (monitor) used by the Buyer, as well as reasonable discrepancies in appearance.

5.3. Certain types of goods are covered by a guarantee of the quality of the goods of the manufacturer of the goods or the Seller valid for a certain period of time, the specific term and other conditions of which are specified in the descriptions of such goods and warranty cards (coupons) accompanying the goods.

5.4. In the event that the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts shall apply.

5.5. The seller does not provide a guarantee of the quality of the goods, which is required by law to be provided by the manufacturer or importer of the goods. If the Buyer applies to the Seller for a guarantee of the quality of the goods, the Seller shall refer the Buyer to the person responsible for the guarantee of the quality of the goods (representative of the manufacturer or importer) and provide other information necessary for the Buyer to properly use the quality guarantee.

5.6. In cases where the legislation sets a certain shelf life for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he has a real opportunity to use such goods before the expiration date.

6. Withdrawal from the contract. Exchange and return of goods

6.1. The Buyer has the right to withdraw from the contract of purchase and sale of goods concluded in the AUTOEKSPERTAS store by notifying the Seller thereof in writing no later than within 14 (fourteen) calendar days from the date of delivery of the goods. The Buyer must provide the Seller with a free-form notice of withdrawal from the contract and other information specified by the Seller by e-mail. by e-mail to (eshop@autoekspertas.lt)

6.2. After submitting a written notice of withdrawal and other information specified by the Seller, the Buyer must return the goods (if delivered) within 14 (fourteen) calendar days in accordance with the procedure for exchange and return of goods set forth in Clause 6.6 of these Rules.

6.3. The right provided for in Clause 6.1 of the Rules may be exercised only by the Buyer who is recognized as a consumer in accordance with the provisions of the Law on Consumer Protection of the Republic of Lithuania, ie a natural person seeking or concluding contracts for purposes unrelated to his business, trade, craft or profession.

6.4. The Buyer (consumer) may not exercise the right to withdraw from the contract provided for in Clause 6.1 of the Rules when the contract is concluded for:

6.4.1. goods with a short shelf life;

6.4.2. packaged goods which have been unpacked after delivery and which are unfit for return for health or hygiene reasons;

6.4.3. packaged video or audio recordings or packaged software that was unpacked after delivery;

6.4.4 car spare parts and accessories (in accordance with item 17 of the "Retail Trade Rules" approved by Resolution No. 697 of the Government of the Republic of Lithuania on June 11, 2001 (revision of Resolution No. 738 of the Government of the Republic of Lithuania of July 22, 2014) (17.13 . machines and mechanical devices (codes according to the Combined Nomenclature - 8401-8487; 17.14. electrical machines and devices, sound recording and reproduction and television video and sound recording and reproduction apparatus (codes according to the Combined Nomenclature - 8501-8548)) and other legal acts in established cases. 6.5. Inappropriate quality goods or quality goods, the shape, size, color, model or completeness of which the Buyer does not like, are exchanged or returned in accordance with the 2001 June 11 By the resolution of the Government of the Republic of Lithuania no. 697 of the approved Retail Trade Rules (revision of Resolution No. 738 of the Government of the Republic of Lithuania of July 22, 2014) point 17 (17.13. machines and mechanical devices (codes according to the Combined Nomenclature - 8401–8487; 17.14. electrical machines and devices, sound recording and reproduction and television video and audio recording and reproduction apparatus (codes according to the Combined Nomenclature - 8501–8548)), the Civil Code of the Republic of Lithuania and other valid legal acts of the Republic of Lithuania.

6.6. The goods are exchanged or returned after the Seller has agreed in advance the time and address of the return of the goods. The seller's representative or his authorized agent arrives to pick up the goods. All related costs shall be borne by the Seller. For returns, please contact us by e-mail. by mail (eshop@autoekspertas.lt) or by phone (+370 611 51122). If the Buyer wishes to return the goods during their delivery, the goods shall be returned to the Seller's representative who delivered them.

6.7. When returning or exchanging goods purchased in the AUTOEKSPERTAS store, the Seller has the right to require filling in the return or exchange form provided by the Seller.

6.8. Returned or exchanged quality goods must be undamaged, have not lost their commercial appearance (labels have not been removed and damaged, protective films have not been torn off, etc.), must not be used and must not be used. The product must be returned in the original packaging, the same set as received by the Buyer, be sure to provide the product purchase document, warranty card (if issued), instructions for use and other accessories of the product. If the product is not fully completed, is damaged, untidy or is not properly packaged, the Seller has the right not to accept the product, not to change it and not to return the money paid by the Buyer for the product.

6.9. The money paid for the goods refused by the Buyer shall be paid to the Buyer's account no later than within 14 (fourteen) days from the date of receipt of the Buyer's notice of withdrawal from the Agreement, unless otherwise agreed between the Seller and the Buyer.

6.10. When returning or exchanging high-quality goods that correspond to the Buyer's order, the Buyer shall be refunded the delivery fee paid by the Buyer only if all the goods purchased by the Buyer during the same purchase are returned. The delivery fee is refunded together with other amounts paid by the Seller to the Buyer for the returned goods.

6.11. Returned goods are subject to a 10%, but not less than €3, return administration fee.

7. Exchange of information

7.1. The Seller sends all other notices and otherwise contacts the e-mail address or telephone number provided in the Buyer's registration form.

7.2. The buyer sends all messages and questions and otherwise contacts by e-mail. by post (eshop@autoekspertas.lt) or by telephone (+370 611 51122)

8. Final provisions

8.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.

8.2. The law of the Republic of Lithuania shall apply to the relations arising on the basis of these Rules.

8.3. In the event of damage, the guilty party shall indemnify the other party for direct losses in accordance with the procedure and on the grounds established by the laws of the Republic of Lithuania.

8.4. All disputes arising out of the implementation of these Rules shall be settled by negotiation. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.

Updated 2022-01-14